Frequently asked questions
Why do I want a Vivencia?
Am I too young to start my Vivencia?
Yes! To add a picture follow these simple steps:
Enter App Settings
Click the "Manage Questions" button
Click on the question you would like to attach a picture to
When editing your answer, click on the picture icon and then add an image from your library
What is your cancellation policy?
What is your return policy?
Do I need to do the phone consultation?
This call is mostly for your benefit, plus we're very friendly people!
Where is Vivencia located?
At the moment we call San Diego and New York our home! Although, we ...
Is this considered a biography or autobiography?
Not exactly. We are creating something special by transcribing your own words. In our opinion, your personality and essence lives in the rawness of a conversation. We do make edits only to make the text book-ready, but we do not chop up your story and put a biographical format to this. Vivencias are actually closer to what is called an Ethnography, which is a term more used in Anthropology and other sciences. By recording your stories through your words, we create a better sense of the time period and understanding of our history.
Is Vivencia right for me?
Will I be able to do this if I am not tech savvy?
Common mistakes when deciding to preserve your life story?
1. Writing your Own Life Story
I want to buy this as a gift for my loved one. How do we connect them to you?
You are about to give the best gift they ever received! Once you set up the free phone consultation we can discuss the details to your next steps. Generally, we will set up a call with your loved one to debrief them, and then schedule the interview sessions. We would need their email and phone number to begin. This will all come with a detailed welcome email with thorough instructions for you to reference at any time.
My loved one's birthday is coming up soon, how do I surprise them with this as a gift?
This is very common, and while it is tough to surprise them since they are the subject of the story, we like to send a digital welcome card from Vivencia to get them excited about what is to come. This will help them envision what they are about to create and get them excited about what it will mean for their legacy!
Shipping & Logistics
How long after the interviews can I expect to receive my gift package?
Are shipping costs included in the price?
Standard shipping is included in the price within the United States. There is an additional cost associated with international shipping, depending on the country.
Pricing & Package Options
How much does it cost?
Once we go through the free consultation and map out your goals, we can give you a definitive price. This is because choosing the service that fits your needs can be confusing without speaking to somebody who can clear up any questions. We assure you transparency in the pricing structure, but want to be sure that each client is ready and dedicated to creating their own Vivencia before proceeding.
Can I add additional services after I've already paid?
Yes you can! If you choose to add another service after your initial purchase, we can send you an link to complete your payment for the new amount.
Can I order extra book copies?
Of course! Additional books will be $50 each.
Do you offer coupons or discounts?
We do not offer any discounts on our services. This is a heavily involved process that requires time, attention, and care for each customer in order to deliver a beautiful gift to your family. We take your Vivencia seriously and do not cut corners and for that reason we have fixed pricing that fairly reflects the value that you are receiving.
How does a referral discount work?
We not only appreciate referrals, but love to offer special bonuses for those who introduce us to future clients. For each referral we add 2 extra hardcover book to your order ($100 value).
How much control do I have over the finished product?
You have final approval over the finished product. We professionally edit the story so that you don't need to, but we then send you the edited copy for your approval before printing.
How is my information protected?
You own control of all of the information within these interviews and books. We agree that this is private and for you to decide what to do with.
Process & Product
How are the interviews conducted?
Interviews are normally conducted over Zoom in 4 one hour interviews. You do not need to have the Zoom application in order to join an interview session. By clicking your custom link, you will automatically join.
How long does the entire process take?
The interview can be completed in 4 sessions. We try to schedule all of them within 4 weeks, but can find time over an 8 week period in order to fit your schedule.
I have already written down some of my life stories, can we include this?
Yes, we are willing to work with all types of situations. This is what the initial consulation is for. We can discuss options, whether we have you tell the story again so that the audio can be recorded with you telling it in your own voice, or we can just create an additional chapter in the book to include all other writings you want to add.
How much time do I personally spend on this?
Our goal is to make this as smooth as possible for you. We will do the heavy lifting.
Who conducts the interview?
Mariana will be conducting your interview!
Can my family be interviewed as well?
Each Vivencia is made for one specific person, so only one person is interviewed. Although, we do have a part of the process to include your family members. We poll your family for all of the questions that they want to ask you. Then during our interview we take time to go through those questions.
What if I do not have Zoom or I don't know how to use it?
We prefer using Zoom because it is extremely simple and user friendly. Even if you do not have Zoom on you computer of phone, you are able to join a Zoom call. We are able to guide you through this process or recommend you have a family member help, but chances are you will not need assistance because of the ease of this application.
Can we do the interviews in person?
Currently with the social distance measures in place, we are only conducting interviews remotely using Zoom.